IT Services
IT Maintenance & Support
Enterprise IT is built for thousand-seat companies, not ten-person teams. We handle patching, monitoring, user provisioning, and the day-to-day 'my laptop is being weird' with the kind of response time a growing business needs, paired with monitoring that fixes problems before your team reports them.
The Problem
The cost of the current setup.
Something breaks. You submit a ticket. A stranger asks you to describe your environment again. They escalate. You wait. Someone else picks it up, asks the same questions, and suggests restarting something. Two days later you get a resolution that should have taken twenty minutes.
Our Approach
A connected, intentional approach.
We assign a dedicated team to your account. They know your stack because they either set it up or audited it during onboarding. Between tickets, we monitor endpoint health, patch status, certificate expiration, backup verification, storage thresholds: the things that cause outages when nobody's watching.
The E&E Difference
This one doesn't work alone. None of them do.
The same team builds and connects each of these, so every lead, record, and hand-off lives in one place instead of three.
Real Result
28
markets under one support team
R&G gets responsive support across 28 markets because our team knows the environment. We built it. Proactive monitoring catches the majority of issues before anyone calls.
R&G Luxury Landscaping, Orlando
What's Included
What you get.
How We Work
How this actually gets built.
- 01
Environment onboarding
We audit your current setup: tools, devices, network, user directory, security posture. If we built the infrastructure, this step is already done.
- 02
Monitoring deployment
We install monitoring agents on endpoints and infrastructure, configure alerting thresholds, and verify backup and patch schedules.
- 03
Support channels go live
Your team gets a direct line (email, chat, or phone) to a named support contact who already has your environment documentation pulled up.
- 04
Proactive maintenance begins
Patches deploy on schedule, monitoring catches anomalies, and recurring maintenance tasks run without your team lifting a finger.
- 05
Monthly review
We send a written report and meet to review what happened, what's coming, and whether anything in your environment needs attention before it becomes urgent.
FAQ
Straight answers to common questions
Free Consultation
Ready to see what it maintenance & support looks like for your team?
Thirty minutes, free. We'll walk through your current stack, show you where it maintenance & support fits, and tell you what we'd do. No pitch deck, no follow-up drip.